90 Days to Love It” Guarantee with Free Returns

At GRmoto Ltd, your satisfaction is our priority. With our “90 Days to Love It” Guarantee, your experience is entirely risk-free from the moment of purchase. Whether you’re buying with confidence or curiosity, we’ve got you covered.

Guarantee Details

• Start Date: The 90-day window begins on the purchase date shown on your receipt.
• Eligibility: Returns and exchanges are accepted within this period for defective and non-defective items. Free returns apply only to UK mainland addresses. The Channel Islands, Isle of Man, Scottish Highlands/Islands, and other remote areas are excluded from prepaid return labels.
  
• Return Condition: Products can be returned in used condition.
• Return Method: Returns must be made by mail. Prepaid return labels are provided only for eligible UK mainland addresses and must be downloaded and printed by the customer.
  
• No Restocking Fee: You won’t be charged any restocking fees.
• Exchanges within 90 days: If you would like to exchange your product instead of returning it, we will happily accommodate that. The customer covers any price differences between exchanged items, where applicable. Shipping is free for eligible UK mainland customers. Products can be returned in used condition.

Exchanges Within 90 Days

If you’d like to exchange your product instead of returning it, we’ll happily accommodate that. The customer covers any price differences between exchanged items, if applicable. Shipping is free. Products can be returned in used condition.

Refund Processing

Once we receive and inspect the returned product:

• Refunds are issued to the original payment method
• Processing time: Up to 7 days

Holiday Extensions

We understand that holidays and bank closures may delay your ability to return an item. In such cases, the 90-day return window will be extended accordingly.

Beyond the Guarantee

After the 90-day period, your purchase continues to be protected under our five-year warranty, which includes coverage for postage on warranty claims. GRmoto Ltd is committed to ensuring your long-term satisfaction.

For any warranty or non-warranty support beyond the 90-day window, our customer service team is always ready to help.

Starting a Return

To initiate a return or exchange, please contact our customer service team. We’ll guide you through the steps and provide your return label.

Beyond the Guarantee