FREE MAINLAND UK DELIVERY - SAME DAY DISPATCH
Terms & Conditions
Table of Contents
Introduction
Welcome to GRmoto Ltd, your premier destination for high-quality motorcycle exhaust systems. By accessing our website and purchasing our products, you enter into an agreement bound by these detailed Terms and Conditions. These Terms govern your use of the GRmoto Ltd website and services, encompassing all transactions and engagements with our brand.
Payment and Transactions
GRmoto Ltd accepts payments through Stripe and PayPal to ensure secure and convenient transactions. We strive to make your shopping experience seamless, offering various payment options to suit your preferences.
Credit Accounts for Dealers
– Dealers interested in establishing a credit account with GRmoto Ltd are required to complete a comprehensive application process.
– Credit terms are granted based on an in-depth review of the dealer’s sales history and creditworthiness, ensuring a mutual beneficial relationship.
Customs, Duties, and International Orders
Navigating international shipping can be complex, and GRmoto Ltd is here to assist you every step of the way.
– **Customs and Duties**: International customers are responsible for understanding and covering any customs, duties, taxes, or import fees that may be charged upon the arrival of their order.
– **Shipping Guidance**: GRmoto Ltd provides information and support to help you estimate these costs and facilitate smooth delivery to your country.
– **Customs and Duties**: International customers are responsible for understanding and covering any customs, duties, taxes, or import fees that may be charged upon the arrival of their order.
– **Shipping Guidance**: GRmoto Ltd provides information and support to help you estimate these costs and facilitate smooth delivery to your country.
Comprehensive Warranty Policy
GRmoto Ltd proudly backs the quality and performance of our exhaust systems with a detailed five-year global warranty from the date of purchase.
Coverage Details
– **Scope of Warranty**: Our warranty covers the entire exhaust system, including all components and craftsmanship, ensuring your complete satisfaction.
– **Ownership Transfer**: Warranty benefits can be transferred to new owners when the original purchase order number is provided, enhancing the value of your purchase.
– **Model Specific Warranty**: We ensure that each exhaust system is designed to fit and function perfectly with the specified motorcycle model, guaranteeing performance and compatibility.
– **Repair or Replacement Promise**: Should you encounter any defects, we are committed to repairing or replacing your exhaust system, ensuring minimal downtime and disruption.
– **Shipping on Us**: UK customers enjoy complimentary shipping for warranty services, and international customers are provided with free return shipping post-repair or replacement.
– **Ownership Transfer**: Warranty benefits can be transferred to new owners when the original purchase order number is provided, enhancing the value of your purchase.
– **Model Specific Warranty**: We ensure that each exhaust system is designed to fit and function perfectly with the specified motorcycle model, guaranteeing performance and compatibility.
– **Repair or Replacement Promise**: Should you encounter any defects, we are committed to repairing or replacing your exhaust system, ensuring minimal downtime and disruption.
– **Shipping on Us**: UK customers enjoy complimentary shipping for warranty services, and international customers are provided with free return shipping post-repair or replacement.
Satisfaction Guaranteed
– Experience the GRmoto difference with a 90-day evaluation period. If our product doesn’t meet your expectations, return it within this timeframe, considering fair wear and tear, for a full refund.
Warranty Limitations
– **Exhaust Wadding Exclusion**: Regular maintenance, including professional repacking of the exhaust wadding by GRmoto every 2 years or 15,000 miles, is recommended but not covered under warranty.
– **Proper Installation Required**: Our warranty does not cover issues arising from incorrect installation. We advise professional installation to ensure optimal performance and warranty validity.
– **Proper Installation Required**: Our warranty does not cover issues arising from incorrect installation. We advise professional installation to ensure optimal performance and warranty validity.
Making a Warranty Claim
– Contact our dedicated customer service team with your purchase order number and a detailed description of the issue to initiate a claim. Our goal is to resolve warranty claims efficiently, restoring your riding pleasure without unnecessary delays.
Dispute Resolution
At GRmoto Ltd, we believe in the power of communication to resolve disputes amicably. Should you have any concerns, we urge you to reach out to us directly. For disputes that cannot be resolved internally, we advocate for mediation or arbitration in the UK, emphasizing a fair and quick resolution.
Product Information, Availability, and Pricing
– GRmoto Ltd commits to providing accurate and up-to-date information on our products and services. However, we acknowledge that errors may occur and reserve the right to correct any inaccuracies in product descriptions, availability, and pricing at any time.
User Engagement and Feedback
We welcome and encourage user feedback, seeing it as an opportunity to enhance our services. By providing feedback, you grant GRmoto Ltd the right to use it for improvement, marketing, or product development purposes without compensation.
Privacy and Data Protection
Your privacy is paramount to us. All personal information collected through transactions and interactions with GRmoto Ltd is protected and handled in accordance with our Privacy Policy, ensuring your data’s security and confidentiality.
Modifications to Terms and Conditions
GRmoto Ltd reserves the right to update these Terms and Conditions periodically. We encourage you to review this document regularly to stay informed of any changes that may affect your use of our website and services.
